Update 3rd April
First the good news. Yesterday we sent out twice as many orders as new ones received so we are working our way through the backlog. We had over 200 cases of wine arrive yesterday, with more deliveries scheduled in for today and Monday.
Now for the not so good news. We do have an upcoming crisis in that we are running out of packaging material. There has been unprecedented demand on internet wine sales, so our supplier has, for the time being, run out. We'll be scratching around for suitable packaging to send out with our courier.
Inbound deliveries will become less frequent as the main bonded warehouses are cutting delivery days. The van (my car) has been rammed every night with local delivery drops and we finally had to give up at 10.30 last night when customers stopped answering their doors. All deliveries will be completed, but please be patient. We are working every hour we can to get you your wines.
Please remember to help our Italian friends. The Pecorino from Rocco Pasetti (Cowbridge's favourite wine) is now in and more Montepulciano is on the way, with some of his fantastic 2019 Cerasuolo d'Abruzzo, a flavoursome rose made from Montepulciano.
Keep safe folks.
Update 27th March
We have now cleared a lot of the backlog, we're not back to normal service yet, but getting close. Thanks for your patience. We have stock arriving everyday, but still working with a reduced range. The good news is that our best selling wine Rocco Pasetti 2019 Pecorino will be back in stock on Thursday 2nd April. Please support our Italian friends, they really need it. We have also prepared a new shipment from Tuscany from our very good friends at Famiglia Cecchi and we will shortly have news of a new producer from Verona province with some great value whites, reds and Prosecco.
The Government announced yesterday that 'off licences' have been added to the list of essential business, despite this we will still keep the doors closed until further notice. To be honest, the high street is empty and I don't quite think it's worth the risk anyway. We'll keep delivering as long as you keep phoning and emailing. The support from the town and from our nationwide internet customers has been very encouraging, and thanks to everyone for being understanding about shipments and substitutions. Our sales mix since this crisis started has completely changed. We now must be somewhere around 75% white wine, with rosé also being in big demand, which we didn't anticipate, and is taking a few days just to get some more beautiful wines in stock for everyone. Rest assured, we are working day and night to make sure customers are not left without wine.
Update 25th March
We are catching up with orders as stock is arriving everyday this week. Some of our top sellers are now running low, particularly our Italians. We have a new shipment of Pecorino from Rocco Pasetti on the way and plenty of New Zealand Sauvignon Blanc. Our courier APC Overnight is still running a normal service. The website is still only about 90% accurate as we struggle to balance stock in store and online. Please check stocks by phone 01446 775505 if there is something in particular that you are after. Just a reiteration of what I have posted on social media - we won't be taking any cash on delivery and we will only deliver to your doorstep. For local deliveries I will phone in advance and let you know when it has been dropped off. Keep safe folks.
Update 24th March 2020
Following the Goverment's forced closure of all non-essential shops, we will be closing the doors to the public until further notice. However, we remain open for home deliveries and internet sales, locally and nationwide. Please phone 01446 775505, email (preferred) [email protected] or send orders via our website. Please be patient whilst we manage our stocks and in-coming deliveries which will be slightly more awkward from now on.
Update 19th March 2020
Dear All Noble Grape Customers
Thanks for your continued support during these very tough times. We remain open for business both online and in store and we are well stocked. One casualty is that we have a slight delay on turnaround of orders, and there will be the inevitable out of stocks so please be understanding if you cannot get your first choice.
Our courier APC Overnight is offering full service. For those who are self-isolating goods can be left in a safe place. Please notify us at point of order and we will add this to the instructions
For the good people of our local area, CF71 *** postcodes we will be offering a free local delivery service for order of 6 bottles. Please select click and collect at point of order and you will not be penalised for the small order surcharge. Likewise, we can leave your wines in a safe place. For those who wish to phone their orders, please do and we can give you accurate info on current stocks.
Our local and brilliant delicatessen Elephant & Bun is doing a ready meal and wine delivery package which will include a lovely bottle of wine from our store. Please contact Jack Farrington for details on 01446 773545.
Our friends at The Yard Pizzeria will be offering a home delivery service, pizzas and wine. Please contact Paul on 01446 775000
Keep well and keep safe.